Service / Shipping / Delivery Policy
Since our services relate to event tickets and digital registrations, the following applies:
1. Service Delivery
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Tickets are issued electronically via email and/or downloadable QR code immediately after successful payment.
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Confirmation emails are sent to the email address provided during checkout.
2. No Physical Shipping
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As tickets are digital products, there will be no physical delivery.
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Customers are responsible for ensuring they provide the correct email address.
3. Delivery Timeline
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Ticket confirmation emails are typically sent within 5–10 minutes after payment is confirmed.
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In case of delay due to payment gateway verification, delivery may take up to 24 hours.
4. Customer Responsibilities
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Ensure spam/junk folders are checked if confirmation emails are not received.
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Contact support if tickets are not received within 24 hours.
5. Support Contact
For ticket delivery issues:
ipoheccspayment@gmail.com | 
+6052087006
Laws Referenced:
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Personal Data Protection Act 2010 (PDPA) – governs privacy and data use.
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Consumer Protection Act 1999 – governs cancellation rights and fairness in trade.
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Electronic Commerce Act 2006 – governs online ticket delivery and digital contracts.