Return & Refund Policy (Malaysia)

1. General Policy
We value your trust and strive to ensure a smooth ticketing experience. This Refund & Return Policy complies with the Consumer Protection Act 1999 and relevant Malaysian laws.

2. Non-Refundable Situations

• Tickets purchased are non-refundable once confirmed, except under specific circumstances stated below.

• No refunds will be issued for no-shows, late arrivals, or attendee cancellations.
  
  

3. Refundable Circumstances
Refunds may be issued under the following situations:

• Event Cancellation: If the organiser cancels the event.

• Double Payment/Error: If payment was charged more than once due to system or payment gateway errors.

• Special Consideration: At the organiser’s discretion, under exceptional and proven circumstances.
  
  

4. Refund Process

• Refund requests must be submitted in writing to [support email/contact form] within 7 days of the event cancellation or issue.

• Approved refunds will be processed within 14–30 working days via Toyyibpay or the original payment method.
  
  

5. Exchanges & Transfers

• Tickets cannot be exchanged for another event unless approved by the organiser.

• Name changes or ticket transfers may be allowed if requested at least 7 days before the event.
  
  

6. Contact Us
If you have refund or ticketing concerns, please contact:
PERTUBUHAN PERAWATAN KECEMASAN KRITIKAL IPOH (IPOH EMERGENCY CRITICAL CARE SOCIETY)

JABATAN KECEMASAN, HOSPITAL RAJA PERMAISURI BAINUN,
JALAN HOSPITAL,  30990 IPOH,
 PERAK

Laws Referenced

• Contracts Act 1950 – governs validity of contracts.

• Consumer Protection Act 1999 – protects consumers against unfair practices.

• Personal Data Protection Act 2010 (PDPA) – ensures lawful processing of personal data.

• Electronic Commerce Act 2006 – governs online transactions.